eva smith

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Joined Apr 2025

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Wohnt in united states
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I recently had a great experience at the KLM Airlines Hamburg Office where I visited with two friends to arrange some booking details for our planned trip. Upon entering, we were warmly and professionally received by the staff. We were met with smiles and invited to have a seat to wait, a nice touch that we were not expecting. Our representative who helped us was not only informative but also extremely patient with all the questions we asked him. We were a bit stressed about our tickets as one of my friends had to make some last-minute alteration to her flight and the other needed to confirm her baggage allowance. But the KLM crew went out of their way to assist us, describing every detail in layman's terms and presenting us with ample choices to make. They even gave us some tips on getting the best use out of our long layovers, which was greatly appreciated. I was also impressed by how quick and streamlined the process was. Although we had some complicated questions, we didn't feel hurried at all. It's not often that you find such individualized customer service, particularly in an airport office. Overall, it made our travel planning process so much simpler and hassle-free. I can't speak highly enough of the KLM Hamburg office, and I'll be back for any future travel requirements!

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